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Preamble

These return and refund policies apply to all sales made on the website youcefb42.sg-host.com :

The website is a service of :

Bazar Nomade sells the following new products : trendy products.

The customer declares to have read and accepted these conditions prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.

Article 1 - Availability of products - Refund - Resolution

Except in cases of force majeure or during periods when the online store is closed which will be clearly announced on the home page of the Site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

Pour les livraisons en France Métropolitaine et en Corse, le délai moyen est de 13 jour, à compter du jour suivant celui où l’acheteur a passé sa commande. Au plus tard, le délai sera de 30 jours ouvrables après la conclusion du contrat.

For deliveries to overseas departments and territories or to another country, the delivery terms will be specified to the buyer on a case-by-case basis.

In the event of failure to comply with the agreed delivery date or deadline, the buyer must, before terminating the contract, order the seller to perform it within a reasonable additional period.

In the absence of performance at the expiration of this new period, the buyer may freely terminate the contract.

The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable support.

The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime.

The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

Dans ce cas, lorsque le contrat est résolu, le vendeur est tenu de rembourser l’acheteur de la totalité des sommes versées, au plus tard dans les 14 jours suivant la date à laquelle le contrat a été dénoncé.

In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will be able to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days at the latest of their payment, or the exchange of the product.

Article 2 - Terms of delivery

La livraison s’entend du transfert au consommateur de la possession physique ou du contrôle du bien. Les produits commandés sont livrés à l’acheteur par le fournisseur du vendeur selon les modalités et le délai précisés ci-dessus.

The products are delivered to the address indicated by the buyer on the order form, so the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person will leave a calling card in the letterbox, which will allow the package to be collected at the place and time indicated.

If at the time of delivery, the original packaging is damaged, torn, opened, then the buyer should check the condition of the items. If they have been damaged, the buyer must absolutely refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery note, damaged packages, broken products, etc.).

This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip.

The buyer must then confirm by registered mail these reservations to the carrier at the latest within two working days of receipt of the item (s) and send a copy of this letter by fax or simple letter to the seller at the address indicated in the mentions. legal.

If the products need to be returned to the seller, they must be subject to a return request from the seller within 14 days of delivery. Any complaint made after this deadline cannot be accepted. Product returns can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 3 - Delivery errors

The buyer must formulate with the seller on the same day of delivery or at the latest the first working day following delivery, any claim of error of delivery and / or non-conformity of the products in kind or in quality compared to the details on the order form. Any complaint made after this deadline will be rejected.

The complaint can be made, at the choice of the buyer :

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the buyer.

Upon receipt of the complaint, the seller will assign an exchange number for the product (s) concerned and will communicate it to the buyer by e-mail. The exchange of a product can only take place after the allocation of the exchange number.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging, by registered Colissimo, to the address indicated by the seller.

Return costs are the responsibility of the buyer.

Article 4 - Right of withdrawal

Application of the right of withdrawal

Conformément aux dispositions du code de la consommation, l’acheteur dispose d’un délai de 14 jours à compter de la date de livraison de sa commande, pour retourner tout article ne lui convenant pas et demander l’échange ou le remboursement sans pénalité, à l’exception des frais de retour qui restent à la charge de l’acheteur.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be marketed in new condition, accompanied by the purchase invoice.

Personalized, damaged, soiled or incomplete products are not taken back.

The right of withdrawal can be exercised online, using the contact form disponible sur ce Site internet. Dans ce cas, un accusé de réception sur un support durable sera immédiatement communiqué à l’acheteur. Tout autre mode de déclaration de rétractation est accepté. Il doit être dénué d’ambiguïté et exprimer la volonté de se rétracter.

If the right of withdrawal is exercised within the aforementioned period, the price of the product (s) purchased and the delivery costs are reimbursed.

Return costs are the responsibility of the buyer.

L’échange (sous réserve de disponibilité) ou le remboursement sera effectué dans un délai de 15 jours, et au plus tard, dans le délai de 30 jours à compter de la réception, par le vendeur, des produits retournés par l’acheteur dans les conditions prévues ci-dessus.

Exceptions

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts :

  • Supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period,
  • Supply of goods made to the consumer's specifications or clearly personalized,
  • Supply of goods liable to deteriorate or expire rapidly,
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection,
  • The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items,
  • Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery,
  • Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications,
  • The supply of digital content not provided on a tangible medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal,
  • Products marked as promotion when purchased.

Article 5 – Force majeure

All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered grounds for exemption from the obligations of the parties and result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

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